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Summary
Hotel General Manager
Salary To be discussed
Schedule Full Time
Experience Minimum 4 years of experience
Location 2072 W Capt Whidbey Inn Rd, Coupeville, WA 98239, USA

Hotel General Manager


Description
Recently featured in Sunset Magazine's "Best of the West", Vogue and Conde Nast Traveler


Purpose of Position

Seeking an adventurous and entrepreneurial ‘jack of all trades’ for this special intimate location. This is a unique opportunity to work with an energetic and award-winning creative team that has reinvented this Pacific Northwest icon.  From the highly seasoned to those looking to shift from an F&B/events background, you are welcome.  Applicants with community orientated, arts, culture or maritime backgrounds and interests are appreciated.

Position Mission/Overview

The General Manager serves as the liaison between all departments in the hotel and between the hotel and the community. The position is responsible for managing the day-to- day operations of the property and all its departments and operational departments. He/she champions and supports Human Resources (if on site) if not he/she takes the lead with all Human Resource related issues with support from outsourced HR support and TQHG, and all Q Hotel Group and Captain Whidbey Inn programs to ensure compliance and a positive company culture. Provides a professional & caring service to management and staff. Responsible for leading the hotel’s Executive Committee, and is responsible for providing operational communication and reports to Q leadership and to property ownership.

Position reports to The Q Hotel Group leadership.

As a valued team member with The Q Hotel Group, we focus on exceeding our guest's expectations and believe that “the answer is YES and if it’s not yes it’s YES, and if it’s still not yes its YES”.

Essential Job Functions/Responsibilities + Position Expectations

 Ensure legal, efficient, professional and profitable operation
 Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
 Final decision-maker on equipment purchases and leases with approval from Q leadership.
 Supports HR with conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable and with approval/support of Q leadership
 Author, review and amend policies & procedures, as required.
 Author and amend contracts; authorize terms, with approval of Q leadership
 Oversee scheduling and labor
 Analyze revenue management/sales in relation to anticipating staffing needs, target market demographics and other proactive metrics
 Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
 Program and maintain as needed, all operational systems/technologies, such as PMS, POS, Accounting software etc.
 Provides each manager with the proper direction and follows up on all assignments.
 Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
 Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
 Develops an effective management team.
 Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work.
 Evaluates each manager’s performance, makes recommendations for their improvement.
 Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
 Establishes and maintains personal relationships with, suppliers, vendors and the public that projects the hotel in a positive light.
 Communicates policies and procedures. Ensures accurate interpretation by the hotel staff.
 Supports HR with the management the recruitment of qualified applicants
 Consults with and supports HR and managers in initiating recruitment activities and assists in the development of recruiting tactics to attract qualified candidates and meet organizational needs. Recruits applicants utilizing effective methods, and reviews applicant pools. Pre-screens candidates and directs management in the recruiting processes.
 Advises managers on employee disciplinary issues and ensures that actions adhere to policies and procedures. Strictly follows established procedures and documents.
 Supports HR with discussions on grievance-related concerns with employees and correctly advises employees on procedures. Ensures proper completion of required paperwork to help minimize potential liabilities.
 Manages employee separations and conducts exit interviews per hotel policy and applicable law.
 Monitors the performance evaluation process. Supports the distribution of evaluations/reviews, in a timely and appropriate manner, to departmental managers. Advises managers on compliance with applicable policies, procedures and deadlines.
 Monitors expenditures to ensure effective utilization of budget allowances.
 Assists in defining goals for the organization on employee satisfaction and retention, and supports HR in the creation of programs for employee recognition (e.g. employee of the month) and celebrated dates (e.g. birthdays, anniversaries, etc.).
 Ensures a positive and supportive work environment

Education/Vocational Experience

The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:
• 2-4 year degree in hospitality management.
• Minimum 5+ years hotel management experience preferably with experience in food and beverage operations/restaurants/banquets
• Nationally recognized, advanced food service sanitation training course certification, food and liquor handlers card.

The Q Hotel Group and Captain Whidbey are Equal Opportunity Employers and do not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local law.
Recently featured in Sunset Magazine's "Best of the West", Vogue and Conde Nast Traveler


Purpose of Position

Seeking an adventurous and entrepreneurial ‘jack of all trades’ for this special intimate location. This is a unique opportunity to work with an energetic and award-winning creative team that has reinvented this Pacific Northwest icon.  From the highly seasoned to those looking to shift from an F&B/events background, you are welcome.  Applicants with community orientated, arts, culture or maritime backgrounds and interests are appreciated.

Position Mission/Overview

The General Manager serves as the liaison between all departments in the hotel and between the hotel and the community. The position is responsible for managing the day-to- day operations of the property and all its departments and operational departments. He/she champions and supports Human Resources (if on site) if not he/she takes the lead with all Human Resource related issues with support from outsourced HR support and TQHG, and all Q Hotel Group and Captain Whidbey Inn programs to ensure compliance and a positive company culture. Provides a professional & caring service to management and staff. Responsible for leading the hotel’s Executive Committee, and is responsible for providing operational communication and reports to Q leadership and to property ownership.

Position reports to The Q Hotel Group leadership.

As a valued team member with The Q Hotel Group, we focus on exceeding our guest's expectations and believe that “the answer is YES and if it’s not yes it’s YES, and if it’s still not yes its YES”.

Essential Job Functions/Responsibilities + Position Expectations

 Ensure legal, efficient, professional and profitable operation
 Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
 Final decision-maker on equipment purchases and leases with approval from Q leadership.
 Supports HR with conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable and with approval/support of Q leadership
 Author, review and amend policies & procedures, as required.
 Author and amend contracts; authorize terms, with approval of Q leadership
 Oversee scheduling and labor
 Analyze revenue management/sales in relation to anticipating staffing needs, target market demographics and other proactive metrics
 Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
 Program and maintain as needed, all operational systems/technologies, such as PMS, POS, Accounting software etc.
 Provides each manager with the proper direction and follows up on all assignments.
 Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
 Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
 Develops an effective management team.
 Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work.
 Evaluates each manager’s performance, makes recommendations for their improvement.
 Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
 Establishes and maintains personal relationships with, suppliers, vendors and the public that projects the hotel in a positive light.
 Communicates policies and procedures. Ensures accurate interpretation by the hotel staff.
 Supports HR with the management the recruitment of qualified applicants
 Consults with and supports HR and managers in initiating recruitment activities and assists in the development of recruiting tactics to attract qualified candidates and meet organizational needs. Recruits applicants utilizing effective methods, and reviews applicant pools. Pre-screens candidates and directs management in the recruiting processes.
 Advises managers on employee disciplinary issues and ensures that actions adhere to policies and procedures. Strictly follows established procedures and documents.
 Supports HR with discussions on grievance-related concerns with employees and correctly advises employees on procedures. Ensures proper completion of required paperwork to help minimize potential liabilities.
 Manages employee separations and conducts exit interviews per hotel policy and applicable law.
 Monitors the performance evaluation process. Supports the distribution of evaluations/reviews, in a timely and appropriate manner, to departmental managers. Advises managers on compliance with applicable policies, procedures and deadlines.
 Monitors expenditures to ensure effective utilization of budget allowances.
 Assists in defining goals for the organization on employee satisfaction and retention, and supports HR in the creation of programs for employee recognition (e.g. employee of the month) and celebrated dates (e.g. birthdays, anniversaries, etc.).
 Ensures a positive and supportive work environment

Education/Vocational Experience

The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:
• 2-4 year degree in hospitality management.
• Minimum 5+ years hotel management experience preferably with experience in food and beverage operations/restaurants/banquets
• Nationally recognized, advanced food service sanitation training course certification, food and liquor handlers card.

The Q Hotel Group and Captain Whidbey are Equal Opportunity Employers and do not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local law.

Details
Salary To be discussed
Schedule Full Time
Experience Minimum 4 years of experience
Location 2072 W Capt Whidbey Inn Rd, Coupeville, WA 98239, USA

Skills
Inventory Management
Microsoft Office
Fast-Paced Experience
Fluent in English
By applying you confirm you have these skills.

expired job post

2072 W Capt Whidbey Inn Rd, Coupeville, WA 98239, USA