Concert Attendant

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.

Who are you?

You're a hospitality professional with a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.

Who are we?

City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.

Why us?

Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking & more depending on position and other Company eligibility requirements.

Position Summary

Concert Attendants are responsible for delivering consistently exceptional hospitality and guest experiences to patrons of City Winery. Concert Attendants handle tasks and responsibilities associated with concerts including but not limited to set up and breakdown, concessions work, handling transactions and supporting overall guest service needs from beginning to end.

Minimum Qualifications

• 1+ years’ experience in a guest-facing role at a fast-paced, high-volume service environment and/or equivalent relevant experience

• Strong work ethic, team player, and exceptional guest service skills  

• Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit  

• Effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests.

• Aptitude to resolve problems 

• Ability to execute professional guest service experience

• Ability to handle all guests with composure and hospitality 

• Polished presentation

• Ability to work both independently and in a team environment

• Must be fluently literate in English including ability to read, write, communicate, conduct basic business related mathematics, and able to accurately function a POS 

• Ability to work a flexible schedule including days, nights, weekends, and holidays

• Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 pounds 

Overview of Responsibilities

• Provide positive guest experience including greeting, conversing with, and thanking departing guests

• Greet guests and check ticket list upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.

• Complete company Wellness Checks and Temperature Checks to ensure COVID safety measures are in place

• Assist with answering any guest questions and assisting with their initial entry into the concert

• Interact with guests, take orders, serve food and beverage, handle transactions, and support overall guest service needs from beginning to end 

• Handle payment transactions and maintain accurate cash drawer 

• Adhere to and abide by cash handling procedures as per Company standards 

• Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages.

• Maintains a clean, neat and well-groomed appearance.

• Maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas 

• Attend trainings, tastings, meetings, as needed

• Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant

• Maintain menu knowledge, including ingredients, preparation methods, and allergen

• information and communicate this information tableside to guests

• Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.

• Perform all other reasonably assigned duties.

General Concert Maintenance

• Assist with keeping the venue safe, clean and presentable to the guest

• Assist with lawn maintenance and ensuring trash receptacles are empty as needed

• Assist with restroom maintenance and ensure all are stocked throughout the event and remain clean for all guests

• Assist with set up and breakdown of all areas

Retail/Merchandise/Artist Merch

• Maintain accurate cash handling while processing purchases with the POS (Toast)

• Prepare your tent display before the event begins so that guests can view all merchandise for sale

• Inventory- all items must be physically counted prior to the start of the event and again at the end of the show

• Assist guests with their purchases by sharing merchandise information such as pricing and sizing

• Maintain your tent throughout the duration of the event

• Assist with chair rental distribution and collection

Concessions

• Assist with distributing pre-sold F&B packages to guests

• Setup and maintain food tent prior to event

• Maintain accurate cash handling while processing purchases with the POS (Toast)

• Consistent keep tent stocked and communicate any supply needs to the MOD

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.

Who are you?

You're a hospitality professional with a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.

Who are we?

City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.

Why us?

Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking & more depending on position and other Company eligibility requirements.

Position Summary

Concert Attendants are responsible for delivering consistently exceptional hospitality and guest experiences to patrons of City Winery. Concert Attendants handle tasks and responsibilities associated with concerts including but not limited to set up and breakdown, concessions work, handling transactions and supporting overall guest service needs from beginning to end.

Minimum Qualifications

• 1+ years’ experience in a guest-facing role at a fast-paced, high-volume service environment and/or equivalent relevant experience

• Strong work ethic, team player, and exceptional guest service skills  

• Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit  

• Effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests.

• Aptitude to resolve problems 

• Ability to execute professional guest service experience

• Ability to handle all guests with composure and hospitality 

• Polished presentation

• Ability to work both independently and in a team environment

• Must be fluently literate in English including ability to read, write, communicate, conduct basic business related mathematics, and able to accurately function a POS 

• Ability to work a flexible schedule including days, nights, weekends, and holidays

• Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 pounds 

Overview of Responsibilities

• Provide positive guest experience including greeting, conversing with, and thanking departing guests

• Greet guests and check ticket list upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.

• Complete company Wellness Checks and Temperature Checks to ensure COVID safety measures are in place

• Assist with answering any guest questions and assisting with their initial entry into the concert

• Interact with guests, take orders, serve food and beverage, handle transactions, and support overall guest service needs from beginning to end 

• Handle payment transactions and maintain accurate cash drawer 

• Adhere to and abide by cash handling procedures as per Company standards 

• Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages.

• Maintains a clean, neat and well-groomed appearance.

• Maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas 

• Attend trainings, tastings, meetings, as needed

• Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant

• Maintain menu knowledge, including ingredients, preparation methods, and allergen

• information and communicate this information tableside to guests

• Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.

• Perform all other reasonably assigned duties.

General Concert Maintenance

• Assist with keeping the venue safe, clean and presentable to the guest

• Assist with lawn maintenance and ensuring trash receptacles are empty as needed

• Assist with restroom maintenance and ensure all are stocked throughout the event and remain clean for all guests

• Assist with set up and breakdown of all areas

Retail/Merchandise/Artist Merch

• Maintain accurate cash handling while processing purchases with the POS (Toast)

• Prepare your tent display before the event begins so that guests can view all merchandise for sale

• Inventory- all items must be physically counted prior to the start of the event and again at the end of the show

• Assist guests with their purchases by sharing merchandise information such as pricing and sizing

• Maintain your tent throughout the duration of the event

• Assist with chair rental distribution and collection

Concessions

• Assist with distributing pre-sold F&B packages to guests

• Setup and maintain food tent prior to event

• Maintain accurate cash handling while processing purchases with the POS (Toast)

• Consistent keep tent stocked and communicate any supply needs to the MOD

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.