Night Manager

Night Manager - Pub with Rooms 

£30,000 per year

Are you a dynamic and passionate hospitality professional ready to immerse yourself in the legacy of culinary icon Raymond Blanc? If so, we invite you to be a part of Heartwood Collection's newest concept and next opening - our second Pub with Rooms - (formerly The Brookfield) in Emsworth opening  July 2024

This marks a hugely exciting new chapter for our business and a big step forward for Heartwood Collection.

A significant refurbishment is already underway and will reopen in early summer boasting 56 Bar, 155 Dining, 118 Garden covers and 43 beautiful rooms. It will exude a relaxed and inviting atmosphere, perfect for unwinding, enjoying good company and excellent food with wonderful rooms to stay.

At our heart is a strong sense of family and within that environment, we nurture and encourage our people to be the very best they can be and to strive to achieve even more.

Role Overview and Responsibilities

The Night Manager is responsible for the safety of our guests who engage in overnight accommodation, the smooth running of operations, and ensuring health and safety standards and a high degree of guest care are delivered through the night. Overall responsibility and accountability for the safe, consistent and compliant operation of the site outside of key trading hours.

• Undertake late guest check-in and early guest check-out, forward reservation checks, and room allocations/ upgrades in the property management system (PMS) and ensure special requests and room setup are communicated to Management Teams and Housekeeping Team.
• Conduct night auditing procedures such as routine fire, health and safety, security, walkarounds and compliance checks, reporting any issues or discrepancies to the opening Duty Manager.
• Ensure the breakfast service pre-shift checks and duties have been completed before and provide effective shift handover.
• Complete cleaning duties and rotas throughout, manning the cleanliness and standards across the property
• Evacuate the property in the event of a fire alarm activation and follow company procedure to manage the event until support arrives on site.
• Work with the Management Team to ensure that the property is safe and operating within the legal within Fire, Health and Safety, Licensing laws, Environmental Health and Employment law 

Night Manager - What we offer:

• 40-hour contract 
• Stepping Stones - Our industry-leading training and development platform which supports progression for those who want it
• The Pantry – 100’s of retailers and experience discounts through Reward Gateway
• 50% off food at any Heartwood Inns or Brasserie Blanc
• Friends and Family discount of 20% off food at any Heartwood Inns or Brasserie Blanc
• Enhanced Maternity and paternity package 
• 28 days of holiday 
• Refer a Friend Bonus up to £1500
• Discounted company gift cards 
• A thoughtful gift to celebrate your birthday
• Employee Assistance Program with Hospitality Action
• Cycle to Work Scheme 
• Instant access to pay you have already earned through EarlyPay

Night Manager  - The Ideal Candidate: 

• A genuine passion for the hospitality industry, with experience in hospitality management, and a hands-on approach
• An ability to balance health, safety and security requirements with service and standards delivery and guest expectations 
• Strong interpersonal skills for diplomatically handling staff and customers, people-focused 
• Structured and organised with strong planning skills, and problem-solving ability, to resolve issues as they arise 
• To be fully conversant with property fire management procedures
• A  trustworthy individual and a versatile all-rounder, able to effectively manage their time between administration tasks and having a visible presence in the operation

Night Manager - Pub with Rooms 

£30,000 per year

Are you a dynamic and passionate hospitality professional ready to immerse yourself in the legacy of culinary icon Raymond Blanc? If so, we invite you to be a part of Heartwood Collection's newest concept and next opening - our second Pub with Rooms - (formerly The Brookfield) in Emsworth opening  July 2024

This marks a hugely exciting new chapter for our business and a big step forward for Heartwood Collection.

A significant refurbishment is already underway and will reopen in early summer boasting 56 Bar, 155 Dining, 118 Garden covers and 43 beautiful rooms. It will exude a relaxed and inviting atmosphere, perfect for unwinding, enjoying good company and excellent food with wonderful rooms to stay.

At our heart is a strong sense of family and within that environment, we nurture and encourage our people to be the very best they can be and to strive to achieve even more.

Role Overview and Responsibilities

The Night Manager is responsible for the safety of our guests who engage in overnight accommodation, the smooth running of operations, and ensuring health and safety standards and a high degree of guest care are delivered through the night. Overall responsibility and accountability for the safe, consistent and compliant operation of the site outside of key trading hours.

• Undertake late guest check-in and early guest check-out, forward reservation checks, and room allocations/ upgrades in the property management system (PMS) and ensure special requests and room setup are communicated to Management Teams and Housekeeping Team.
• Conduct night auditing procedures such as routine fire, health and safety, security, walkarounds and compliance checks, reporting any issues or discrepancies to the opening Duty Manager.
• Ensure the breakfast service pre-shift checks and duties have been completed before and provide effective shift handover.
• Complete cleaning duties and rotas throughout, manning the cleanliness and standards across the property
• Evacuate the property in the event of a fire alarm activation and follow company procedure to manage the event until support arrives on site.
• Work with the Management Team to ensure that the property is safe and operating within the legal within Fire, Health and Safety, Licensing laws, Environmental Health and Employment law 

Night Manager - What we offer:

• 40-hour contract 
• Stepping Stones - Our industry-leading training and development platform which supports progression for those who want it
• The Pantry – 100’s of retailers and experience discounts through Reward Gateway
• 50% off food at any Heartwood Inns or Brasserie Blanc
• Friends and Family discount of 20% off food at any Heartwood Inns or Brasserie Blanc
• Enhanced Maternity and paternity package 
• 28 days of holiday 
• Refer a Friend Bonus up to £1500
• Discounted company gift cards 
• A thoughtful gift to celebrate your birthday
• Employee Assistance Program with Hospitality Action
• Cycle to Work Scheme 
• Instant access to pay you have already earned through EarlyPay

Night Manager  - The Ideal Candidate: 

• A genuine passion for the hospitality industry, with experience in hospitality management, and a hands-on approach
• An ability to balance health, safety and security requirements with service and standards delivery and guest expectations 
• Strong interpersonal skills for diplomatically handling staff and customers, people-focused 
• Structured and organised with strong planning skills, and problem-solving ability, to resolve issues as they arise 
• To be fully conversant with property fire management procedures
• A  trustworthy individual and a versatile all-rounder, able to effectively manage their time between administration tasks and having a visible presence in the operation